Changing your mind, and how to do it.

14 days, counted from the day you — or a third party you nominated who is not the carrier — take physical possession of the goods. For an order delivered in several parcels, the period runs from the last one.

It is enough that you send your withdrawal notice before the 14 days are up. It does not have to reach us within the period.

If we had failed to inform you of this right, the period would extend by 12 months. This page is that information.

Any clear statement works. Email support@italiamoda.space with your order reference and what you are sending back, or post a letter to Via Achille Grandi 17, 41012 Carpi (MO), Italia, or call +39 333 726 1845 and we will confirm in writing.

You may use the statutory form below, but you are not obliged to. We will acknowledge your withdrawal by email without delay.

This is the form set out in Annex I part B of the Codice del Consumo. Copy it, fill it in and email it back, or download the plain text version.

MODULO DI RECESSO TIPO
(Allegato I, parte B, Codice del Consumo — D.Lgs. 206/2005)

Compilare e restituire il presente modulo solo se si desidera recedere dal contratto.

Destinatario:
ITALI@MODA S.R.L.
Via Achille Grandi 17, 41012 Carpi (MO), Italia
Email: support@italiamoda.space
Telefono: +39 333 726 1845

Con la presente io/noi (*) notifico/notifichiamo (*) il recesso dal mio/nostro (*)
contratto di vendita dei seguenti beni (*):

  ......................................................................

Ordinato il (*) / ricevuto il (*):  ..................................

Nome del/dei consumatore/i:  .........................................

Indirizzo del/dei consumatore/i:  ....................................

Firma del/dei consumatore/i (solo se il presente modulo è notificato in versione cartacea):

  ......................................................................

Data:  ...............................................................

(*) Cancellare la dicitura inutile.

Download the withdrawal form (plain text)

Send the goods back without undue delay and in any case within 14 days of telling us you are withdrawing, to Via Achille Grandi 17, 41012 Carpi (MO), Italia.

We pay the return postage when you use the prepaid label we send you with the acknowledgement. If you choose your own carrier instead, that cost is yours.

You are liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning — in practice, trying a sweater on is fine; wearing it out for a weekend is not.

Within 14 days of the day we are informed of your withdrawal, using the same payment method you used, at no cost to you. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever comes first.

The refund includes the standard delivery cost you originally paid. If you chose a more expensive delivery service than our standard one, the difference is not refunded.

No. Nothing in this shop is made to your specification, personalised, perishable, or sealed for health or hygiene reasons, so none of the statutory exclusions in art. 59 of the Codice del Consumo applies to any item on sale here.

If a bespoke yarn or colour order is ever agreed with you individually through the custom order form, the exclusion and its effect on this right will be explained to you in writing and confirmed by you before any money changes hands.

Withdrawal is separate from, and additional to, your rights if the garment is faulty. Those are here.