Getting it to you, and getting it back.

All rates are in US dollars (USD) and are shown in the cart before you commit to anything. There is no handling fee and no charge that appears for the first time at the payment step.

Orders are picked and dispatched within 1–3 working days. Delivery time then depends on the service and the destination, as in the table above.

Where no delivery date was agreed at checkout, the statutory maximum applies and we must deliver within 30 days of the contract being concluded. If we miss that you may set a further reasonable period and, if that passes too, cancel and be refunded in full.

You get a tracking link by email at dispatch. If tracking has not moved for five working days, write to support@italiamoda.space and we will chase it rather than asking you to.

To all European Union member states, the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan, Singapore, South Korea and the United Arab Emirates.

If your country is not on that list, write to us before ordering and we will tell you whether we can arrange it and what it would cost.

We do not ship to countries or persons subject to European Union or United Nations restrictive measures. If a screening check blocks an order, we cancel it and refund it in full.

Inside the European Union, no. The price you paid is the price.

Outside the European Union, possibly. Import duty, local sales tax and a carrier handling fee may be charged by the destination country when the parcel arrives. Those charges are set by that country, are payable by you, and are not collected by us. They are not refundable by us if you later withdraw, though most customs authorities will refund duty on a returned import if you claim it.

We declare parcels accurately, at the price actually paid. We will not mark an order as a gift or understate its value.

There are two different reasons to send something back, and they work differently.

You changed your mind. You have 14 days from delivery. Email us, we send a prepaid label, you post it back within 14 days of telling us, and we refund within 14 days of being informed — including the standard delivery you originally paid. Full procedure and statutory form.

Something is wrong with it. That is the two-year legal guarantee, not a return. Return postage is on us, and the outcome is repair, replacement, a price reduction or a refund. What is and is not covered.

Return address: Via Achille Grandi 17, 41012 Carpi (MO), Italia.

Try it on the way you would in a shop. That is expressly allowed and does not affect your refund.

Beyond that, you are liable for any reduction in value caused by handling that goes further than establishing the nature and characteristics of the garment — a piece worn out for a weekend, washed, altered, or returned smelling of smoke or perfume is worth less than it was, and we may reduce the refund proportionately. We will tell you the amount and why before we do it.

Keep the sewn-in label attached. It carries the fibre composition and care conditions, and without it we cannot identify the batch.

To the same payment method you used, within 14 days of us being informed of your withdrawal, and at no cost to you. We may hold the refund until the goods arrive back or you show evidence of posting them, whichever is first.

Bank processing after that is out of our hands and usually takes a further 2–5 working days to appear on a card statement.

Cancelled an order before dispatch? Write to us and we will cancel and refund it in full, usually the same working day.